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  • ChargeDesk Website
  • ChargeDesk App
    • Mobile App
    • Chrome App
    • Zendesk App
    • Freshdesk App
    • Front App
    • Intercom App
    • Help Scout App
  • ChargeDesk API
  • Gateway Integrations
    • Stripe Integration
    • PayPal Integration
    • Braintree Integration
    • Recurly Integration
    • Zuora Integration
Previous Incidents

[Resolved] Increased error rates detected

This incident lasted 2 hours and 24 minutes.
  • ChargeDesk Website
  • PayPal Integration
  • Braintree Integration
  • Recurly Integration
  • Chrome App
  • Zuora Integration
  • Zendesk App
  • Freshdesk App
  • Front App
  • ChargeDesk App
  • Intercom App
  • Help Scout App
  • Mobile App
  • Gateway Integrations
  • ChargeDesk API
  • Stripe Integration
Mon, 24 Jun 2019
10:44:14 UTC

We've detected elevated error rates while connecting to chargedesk from multiple locations. Our engineers are currently investigating and will post further updates shortly.

11:06:37 UTC

Amongst others, our network provider Cloudflare is experiencing network performance issues which is affecting a significant proportion of the internet.

They're currently investigating https://www.cloudflarestatus.com/incidents/46z55mdhg0t5

We will continue monitoring post further updates shortly.

12:26:25 UTC

There's an internet route leak on the ISP level affecting a significant proportion of internet traffic.

We are seeing some reduced error rates in some regions, however many locations will still continue to see intermittent connectivity issues until the routing issues are resolved across the various internet backbones.

We will post further status updates once error rates return to normal.

13:08:53 UTC

This issue now appears to be resolved and we are not detecting any further service disruptions.

You can find further status updates here: https://www.cloudflarestatus.com/incidents/46z55mdhg0t5

If you're interested in the technical cause, you can find further discussion about the issue here: https://news.ycombinator.com/item?id=20262214

No further notices from the past 7 days.