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  • ChargeDesk Website
  • ChargeDesk App
    • Mobile App
    • Chrome App
    • Zendesk App
    • Freshdesk App
    • Front App
    • Intercom App
    • Help Scout App
  • ChargeDesk API
  • Gateway Integrations
    • Stripe Integration
    • PayPal Integration
    • Braintree Integration
    • Recurly Integration
    • Zuora Integration
Previous Incidents

[Resolved] Mobile Notification Delivery

This incident lasted less than 1 second.
  • Mobile App
Sun, 26 May 2019
01:47:26 UTC

We have identified an issue with mobile notifications not being delivered for a number of customers over the past day. For affected customers, no notifications will have been sent to their mobile device for the past 24 hours.

This issue has now been resolved and future mobile notification will be sent correctly. We apologize for the inconvenience this caused.

[Resolved] Elevated PayPal Errors

This incident lasted 1 hour and 59 minutes.
  • PayPal Integration
Thu, 23 May 2019
06:02:47 UTC

PayPal is currently experiencing an extended API outage. We have temporarily disabled background PayPal synchronization until this issue is resolved.

Further information is available here: https://www.paypal-status.com/history/eventdetails/8802/

We will update this status once the issue is resolved.

06:24:15 UTC

PayPal error rates have improved so we have resumed PayPal synchronization at a reduced rate. You may continue to see delayed synchronization on PayPal data.

08:02:33 UTC

Full PayPal synchronization has been restored. This issue will be marked as resolved, however we will continue to monitor the situation and re-open the issue if elevated error rates re-appear.

No further notices from the past 7 days.